استخدام K.C.M Co

K.C.M Co company invites the following qualified people to complete its staff in Tehran province

requirements	subject
Gender: female, male Type of contract: full time Job Responsibility Answering inbound calls of applicants/Customers Call resolution by giving correct and timely information Communicating with the customers in a polite and helpful manner over the phone Constantly updating self on product/process knowledge Promoting/upselling Value-Added Services as per the set targets Job Competencies Education Bachelor’s degree in any discipline Experience Experience of working as a secretary and handling calls Knowledge Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications Ability to communicate and interact effectively with people Language Must be able to read, write and speak English fluently Any other foreign languages will be preferred	Secretary
Gender: female, male Type of contract: full time Job Responsibility Appointment slotting for prospective customers Understand the applicant requirement and provide appropriate advice / information Documentation – scrutiny / checking and submission Data Quality of application information submission Segregation of application as per service Selling Value Added services Job Competencies Education Bachelor’s degree in any discipline Experience Experience of working in Customer Service industry and handling calls Knowledge Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications Ability to communicate and interact effectively with people Language Must be able to read, write and speak English fluently Must be able to read, write and speak Spanish fluently Must be able to read, write and speak French fluently	Customer Service Executive
Gender: female, male Type of contract: full time Job Responsibility Maintaining smooth and efficient operations of a centre Creating an environment that promotes teamwork and Maintaining discipline Ensure customer satisfaction by quick processing and addressing grievances Gives assistance to staff to maximize productivity and reduction of non-productive time Creation and maintenance of records Creating maintaining and sharing the performance reports with Management/staffs Ensuring inventory and requirements for smooth operations Roistering staff and proper manning of staffs for Cs Updates on self and staff on the Mission updates Day end cash closing and reports Training on CS, product and process To be the first level escalation for the customer and employee grievances Job Competencies Education Bachelor’s degree in any discipline Experience Experience of working in Customer Service management skills/experience Knowledge Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications Ability to communicate and interact effectively with people Language Must be able to read, write and speak English fluently Must be able to read, write and speak Spanish fluently Must be able to read, write and speak French fluently	Centre Supervisor