we are looking for a Call Center Supervisor in Behpardaz Company in Tehran

Requirements	Job Description	Subject
Master’s degree is strongly preferred Over ۴ years of customer service experience preferred Solid background in coaching, training and mentoring Call Center/Customer Service staff Strong Microsoft Office skills Excellent customer service skills Prior lead or supervisory experience desirable Ability to remain calm and courteous to internal and external customers in times of stress Outstanding verbal & written communication skills	Provide outstanding customer service in all customer interactions actively demonstrating customer service standards so as to provide mentorship and training to other associates Serve as a mentor and leader for Call Center Actively work to develop a sales culture to improve sales performance of the department Monitor and mentor all associates making sure standards are being met and assigned tasks are being performed Handle escalated situations in an effort to satisfy our customers Assist Call Center Manager with planning for proper staffing levels. Monitor department phone reports to help make staffing level decisions Schedule proper staffing levels to handle volume of incoming calls. Arrange for associates to go home early if call volume warrant Communicate needed information on a regular basis to Call Center Regularly generate/analyze Call Center reporting to identify any improvements that may be required May perform other duties or special projects as assigned	Call Center Supervisor